Phone Systems That
Don't Suck

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Philadelphia Tech Support Provides Phone Systems That Don't Suck
to Businesses in Philadelphia County and Eastern Pennsylvania

Philadelphia Tech Support provides responsive and value-driven business communications platforms to small and medium-sized businesses in the Philadelphia area as well as much of southern Pennsylvania. Businesses in the region have relied on Philadelphia Tech Support to supply them with a trusted unified communications system for many years.

The truth is that it’s difficult for most people to get excited about business phone systems. Many area businesses just want the phones to work. But there are advanced features in some of the latest VoIP service phone systems that could provide enhanced functionality to your organization.

Create an IT environment and infrastructure that meets your unique needs. We can help you select a quality system that will increase your business productivity and achieve your budget goals. Our affordable services provide many benefits to growing businesses across a range of industries. See what helpful advice and IT solutions our consultants can provide for you today to keep your business phone system running smoothly.

With Phone System Integration and Support Combined with a Managed Services Package from Philadelphia Tech Support Your Organization Can Gain:

A unified communications platform that integrates voice calls, video calls, text messages and calling from desk phones, virtual softphones or a cellular smartphone
Integration with other systems like call center software and Google Workspace for contact sharing
Support for softphone functionality that allows answering business calls on a cell phone from major carriers like T-Mobile or Verizon using a smartphone - including older phones and the latest flagship phone and models from iPhone to Android phones
Improve incoming calls with quality controls that reduce background noise and ensure the best experience
Support more smartphone users in your organization with data and network consultation to implement network wi-fi calling, cellular signal boosters from major carriers like T-Mobile and Verizon, or app integration services
Improve company communication channels through a VoIP phone system and enjoy management tools that improve troubleshooting and ensure maximum uptime

Looking For Fast Support?

Phone Systems Tailored to Your Business Communication Environment

We are determined to make sure each client gains as much value as they can from our service and support. Trust and rely on our tech team of US-based experts. Leave your technology frustrations with us, and we’ll care for the task of implementing and managing your phone services while you focus on business success.

In the past year, how often have you considered your business policy toward cell phones, what you pay per month for phone services or support, and whether your current phone system is holding back your marketing efforts? Philadelphia Tech Support is ready to help you find a solution that meets your requirements. We can provide a hand-off consulting service or actively manage a VoIP phone system for your organization. Our business goals are to meet your business needs.

Phone System Support from Philadelphia Tech Support will Resolve the Following Challenges:

Large service hour charges from freelance IT consultants
Down time from employees with technical problems
Employees won't need to spend as much time on technical functions related to the programming and configuration of phone systems
Easy access to features like a VoIP softphone app, screen sharing and team messaging all keep your business communicating
Peace of mind that your company is meeting compliance standards

Small Businesses Have These Key Issues with IT Service Providers Offering Phone Services and Support

Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.

Two of the most common issues are reliability and pricing:

Reliability: It is important to find a service provider that you can rely on and to build a relationship over time. This service provider may need to perform additional services later. While costs should be a factor in a customer decision on choice of service providers, the lowest price option may prove to be less-than-reliable for long term needs.
Pricing: Many clients have complained about pesky hourly service fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus; they become a jack-of-all-tech-trades and a master of none. The result is that it may take significantly longer to fix the same type of issue a specialized technician would have fixed in one hour.

Two of the most common issues are pricing, and reliability:

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant

Local Service Contractor (Computer Guy) Arrangements for Phone System Support Usually Fail

They need consistent service hours. Since small businesses have service requirement fluctuations, your support needs may exceed service providers’ capabilities (for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.
If they are providing (or attempting to provide) managed IT services, they won’t be able to effectively manage the workload. Managed services requires a business of full-time employees for effective service delivery.
Scheduling can be inadequate, or poor, creating a lack of reliability.
The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
Lack of specialization: The computer guy doesn’t really focus that much on VoIP phone services and is not familiar with cloud phone system setups. Since he services so many customers, he provides only general tech support across a variety of issues.

Trusted IT Support Company

Managed Services Agreements Which Include Unified Communications Solutions Don’t Usually Fail for the Same Reasons

The service hours are not billed separately (no pesky hourly fees).
Scheduling with a managed services provider (MSP) is solid because they have the staff needed to make your business goals a top priority.
The goal of the MSP and the goals of the client align. The MSP gets paid for running the system properly, and if it breaks down the service is a responsibility of the MSP at no extra charge.
Cyber security concerns are integrated into every VoIP solution.
Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the server support or systems maintenance you really need. This will save you time and it might even save you money in billable hours a jack-of-all-trades IT tech would have otherwise charged you.

Is Philadelphia Tech Support the Phone System Service Provider for Your Business Phone Service and Support Needs?

With so many business phone service providers and managed IT service providers in the market offering phone systems, it’s hard to say that we are The Best Phone System and IT Services Provider for your unified communications needs. However, we always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.

Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations as needed. All aspects of your small business are considered to provide a truly customized solution. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively and speak to our determination to provide the best-in-class business phone service and support your company deserves.

When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for finding cell phone or unified communications solutions that meet their needs.

If you’re ready for a Managed Service, partner with our Tech Team:

Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.