When searching for an IT company, you will come across multiple business types and service delivery offerings. At Philadelphia Tech Support, we provide quality technical services and efficient service delivery. Our Clients enjoy US-Based Customer Support for all of our services.
It’s hard to say we are the best option for your Managed Services — but we’re trusted, reliable, and accountable. We get the job done! Using Cloud services, we will enable your business to become more technology strategic. Our Services will help maximize efficiency, increase production, decrease downtime, and mitigate risk- all at the same time. Our expertise, combined with our business processes, will enable you to reap the rewards of IT Automation.
Clients throughout Eastern Pennsylvania rely on Philadelphia Tech Support for Expert-Level, Enterprise-Grade IT Consulting Services at friendly rates. Using our Managed IT Services- Enterprise business clients typically see reduced downtime, increased productivity, and enhanced information security. With Managed Services, uptime is increased, communication gaps are reduced, the duration of the repair process is reduced, and collectively, these variables together create better productivity.
Clients of Philadelphia Tech Support enjoy an IT Service process that resembles an assembly line. This is what IT Automation is all about. From the first day of service to the last, our team’s primary goal is to meet all your expectations and aim for 100% satisfaction. Your feedback always carries weight.
Cyber Security is one of the biggest concerns for business technology today. We address that concern by default. We provide the comfort of having cybersecurity core requirements built into your IT with a managed security service — scalable according to your business requirements.
IT support service providers can be notorious for expensive rates, but it’s not always related to hourly rates. In many cases, a lack of specialization can increase the service time needed to solve a specific problem or perform a task related to a project. When you interact with a developed company such as Philadelphia Tech Support- you have a specialist in place to deal with your particular needs. This allows us to provide you with a practical project rate or a flat monthly rate (with no surprises).
Effective Cloud services are required if you want your business to flourish into the next decade. The cloud is the future and foundation for technology. Our experts can guide you through the new Microsoft Cloud technology and tools so you can learn how to use them effectively for the years to come.
As a Philadelphia Tech Support client, you may leverage our tech teams’ core proficiencies in Microsoft Cloud Products or Google Cloud Platform(GCP). Our team will enable your business to reap the benefits of IT Automation. We’ll provide Robust Cybersecurity Controls, Business Data Continuity, documentation, and more. Our clients enjoy US-based Support.
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We are Enterprise Grade: Philadelphia Tech Support is an enterprise-level business. We run and operate in the same fashion as any other enterprise-level business. We have internal employees, processes, standard operating procedures, and client satisfaction requirements.
Additional Manpower equates to Specialized Service Offerings: You can trust Philadelphia Tech Support with your Business IT Support needs. We employ a solid team to support small businesses and enterprise-level organizations. We provide specialists in various support categories and complete customer service, and we can accommodate changes in client demands.
An established Business Model: Our business model is unique. Our sophisticated service delivery and pricing models enable our business to maintain operational stability but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented.
Philadelphia Tech Support is a smaller local company but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also in direct contact with several other IT support organizations, such as Pop Quiz Computers, popquizmsp.com, and others.
When evaluated independently, Philadelphia Tech support is a locally run and operated business. However, with our helpdesk and service network, we retain the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-person or two-person tech shops, service delivery for corporate businesses with significant IT Support needs may find a local service provider less than adequate. Philadelphia Tech Support resolves these service delivery limitations with an entire team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, our services offer an advantage for most small businesses. Still, companies with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help, which enables us to develop a long-term relationship with our clients and helps us keep a win-win relationship with them. We help them, and they help us!
We don’t require a monthly service plan for all our services; however, most businesses will require ongoing IT support services. Many small business owners may have an accurate identification regarding the level of need for technology maintenance and proactive services. Sometimes it’s because companies are operating on fragile margins.
Technology and businesses are both complex- in their ways. Using our service, you can leverage our expertise to make your business and technology work well together, turning technology challenges into seamless productivity. The output creates efficiency for your business, increasing productivity and profitability. As a tenant of our IT Management Services, you can capitalize on the gains of effective IT automation in your company.
Our service model and pricing structure allow us to create a happy medium between price and value for our clients. This secret mix enables us to grow our business and support your business technology systems effectively and reliably- while also helping our client organizations to advance.
It was a pleasure to have you guys working with us on our Windows 7 upgrade project