In short, we would love to identify as the best. However, it’s unreasonable to conclude that we are The Best Managed IT Service Provider (MSP), primarily because it’s vague. The number of service providers in the Technology Services marketplace is significant. Additionally, the variety of clients and specific client requirements in the market is also significant. Each client has particular business requirements and different needs. Some business requirements might seek lower pricing, and others favour the absolute best service provider in the marketplace (for them, price is no factor).
We always strive to operate based on ethical values- and we also strive to work and grow based on positive feedback and happy clients, the happy clients who continue to use our services. Clients have different needs, and only some are a good fit for some service providers. We have very reasonable prices for the level of service we provide, and we always maintain the ability to scale our service offerings according to client demands. Many of our clients are happy with this service and continue to use our services regularly.
Some executives and business owners are purely profit-driven capitalists (but we are not). In the case of our core values, our board members and principles are not greed-driven. We like to maintain an operational business and enjoy making a profit, but there are other motives besides profit. We also love helping other companies resolve challenges and enabling other businesses to grow.
You can trust Philadelphia Tech Support to provide a reliable service. We are a local branch, part of a more significant national service provider. Our Technology Management Services always meet compliance regulations and standards as needed. Our partnerships with Microsoft, Google, and many other enterprise-level organizations are a testament to our team’s dedication to our service delivery and effectiveness.
Our team comprises approximately ten internal members. We have expertise in many technology systems and cover everything IT. We deal with Windows and Linux, as well as several varieties of Unix-based operating systems. Additionally, we have expertise in many cloud services and cloud platforms. Our tech team has many Microsoft, Google, and other industry-known technical certifications.
We may not conclude that we are the best, but you’ll be hard-pressed to find the variety of combined experiences and skill sets (within a team of techs). Especially one which operates at a level of efficiency and effectiveness on par with the output of our internal team. This enables us to provide quality solutions for our clients, just like we see in our clients’ offices today. We invite you to contact us and experience the difference that we bring to the community by selecting our business to become your Managed Service Provider.
Some companies have technicians. Some tech companies treat their techs like a number on paper. When we built our team, we went above and beyond this basic approach. All of our team members work well with one another. This functional team cooperation has taken years to build and establish. As much as we’re a group of talented computer techs, our team members are not treated as “another brick in the wall” or a computer on a network- they’re human and treated as such. Regarding company culture, our tech team is unique, AND they work great together. Our team members have a lot of complementary values – they fit together like pieces of a puzzle (which produces a positive output for the end client, which equates to value).
Because of these positive characteristics, our company culture is superior to many of our competitors. We know this because we started as a smaller-scale business and know what it takes to grow from a two-person or three-person tech shop into a larger, more operationally mature tech support company. A larger business- where each person has specific roles and a more refined business process (like an assembly line). When you rely on our tech team to deliver your Managed IT Services, we are convinced you’ll see the difference between our organization and the competition. We invite you to explore the value.
Suppose you give us a chance to show you the difference in value. We’re convinced you’ll be amazed by the unique output of an effective business model and human talent, combined with the foundational internal value system we’ve created and established within our company and working environment. Our production-oriented workplace mentality (within our working environment) enables our Tech Team to deliver value to your business.
When you rely on our tech team to deliver your Managed IT Services, we are convinced you’ll see the difference between our organization and the competition. We are convinced you’ll be hard-pressed to find the variety of combined experiences and skill sets within a functional and driven tech team. A tech team who can create quality technology solutions day in and day-out, quality technology solutions (like our clients have in their offices). We invite you to contact us and experience the difference that we bring to the community by selecting our business to become your IT Service Provider.
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We are Enterprise Grade: Philadelphia Tech Support is an enterprise-level business. We run and operate in the same fashion as any other enterprise-level business. We have internal employees, processes, standard operating procedures, and client satisfaction requirements.
Additional Manpower equates to Specialized Service Offerings: You can trust Philadelphia Tech Support with your Business IT Support needs. We employ a solid team to support small businesses and enterprise-level organizations. We provide specialists in various support categories and complete customer service, and we can accommodate changes in client demands.
An established Business Model: Our business model is unique. Our sophisticated service delivery and pricing models enable our business to maintain operational stability but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented.
Philadelphia Tech Support is a smaller local company but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also in direct contact with several other IT support organizations, such as Pop Quiz Computers, popquizmsp.com, and others.
When evaluated independently, Philadelphia Tech support is a locally run and operated business. However, with our helpdesk and service network, we retain the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-person or two-person tech shops, service delivery for corporate businesses with significant IT Support needs may find a local service provider less than adequate. Philadelphia Tech Support resolves these service delivery limitations with an entire team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, our services offer an advantage for most small businesses. Still, companies with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help, which enables us to develop a long-term relationship with our clients and helps us keep a win-win relationship with them. We help them, and they help us!
We don’t require a monthly service plan for all our services; however, most businesses will require ongoing IT support services. Many small business owners may have an accurate identification regarding the level of need for technology maintenance and proactive services. Sometimes it’s because companies are operating on fragile margins.
Technology and businesses are both complex- in their ways. Using our service, you can leverage our expertise to make your business and technology work well together, turning technology challenges into seamless productivity. The output creates efficiency for your business, increasing productivity and profitability. As a tenant of our IT Management Services, you can capitalize on the gains of effective IT automation in your company.
Our service model and pricing structure allow us to create a happy medium between price and value for our clients. This secret mix enables us to grow our business and support your business technology systems effectively and reliably- while also helping our client organizations to advance.
It was a pleasure to have you guys working with us on our Windows 7 upgrade project