Our Mission: To Create a Value-Driven Business Experience for Our Clients
We’re a client-faceted IT Support and Services Business. Our original Company was Based in New Jersey, we’ve been able to grow and scale our business by solving business challenges in the Technology Services Marketplace. We support a Large Range of Business Clients, with specialized solutions and technology services designed with specific business types in mind, and other solutions more industry agnostic in nature.
Many Managed IT Services Businesses and Tech Support Companies in the IT Support category have good technical capabilities. They are great at solving technical challenges. But sometimes, they’re not so effective in solving business challenges, and many lack customer service skills. In many cases, businesses have a unique set of needs and require specialized technology skill sets (which may not be offered) by a standard IT Support Company, or a run of the mill IT Services Consultant.
IT Support, specialized for a Variety of Business Types:
Philadelphia Tech Support provides a variety of services for a wide range of business types, from industrial, logistics and software firms, to start-ups, e-commerce giants and service industries. Most of our client organizations have a strong business need for technology related services, but they also have a value for technical services. We would consider most of our clients to be technical strategists versus technically dependent.
Our business is Unique. We’ve been able to resolve a widespread business problem for small businesses who need technology services. We’ve done this in a very innovative and effective way. Philadelphia Tech Support is an extension of Race Computer Services LLC. We use the business infrastructure and back end helpdesk and technical support stack to deliver and distribute managed service offerings locally to our Philadelphia Businesses.
The key differentiator between us and others is our unique value proposition. Much of our back end processes rely on our platform style business model from our parent organization. This enables us (and ensures that we can) offer technical services (many different specialized skill sets) to a variety of different businesses in many different areas. Utilizing our core team (Cyber Security Experts and Systems administrators) in combination with an extended service distribution network if you have offices in external locations.
Our internal Tech-Team can support day-to-day business IT needs, respond to technical alert monitoring reports and work in alignment with your business and with your managerial teams to make technology work for your business (in an as-a-service-way). We work within your business needs and on schedule while being under budget. Our internal team is your management team for documentation and IT Service Management.
With Philadelphia Tech Support. You can leverage both normalized and standard technology services, as well as highly specialized technology skill sets and access on demand resources in a way where you have more control, a higher level of efficiency, budget controls, and expenditure guidelines all incorporated into your service agreement. And a management team on the backend for service management and documentation at no additional burden.
Looking For Fast Support?
Philadelphia Tech Support is a smaller local company, but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also affiliated with several other IT Support Organizations, such as pop quiz computers- popquizmsp.com as well as others.
When evaluated independently, Philadelphia Tech support is a smaller operation, but when evaluated from a capability point of view, Philadelphia Tech Support retains the service level of a National Service provider- with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any National IT Services firm.
Most IT Service providers have limitations with service delivery capability. In one-man or two-man tech shops, service delivery for corporate businesses with a large degree of IT Support needs- businesses may find a local service provider less than adequate. Philadelphia Tech Support Resolves these service delivery limitations with a full team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and Enterprise Grade IT Support Services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help. This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients. We help them, and they help us!
We don’t always require a monthly service plan for all of our services, however- most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.
Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.
In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
It was a pleasure to have you guys working with us on our Windows 7 upgrade project