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Many Managed IT Services Businesses, and Tech Support Companies have good technical capabilities. They are great at solving technical challenges. However, they’re often less effective in customer service areas. In many cases, businesses have a unique set of needs that require specialized skill sets. It’s essential to choose an IT Support Company with adequate service offerings. We’ve effectively resolved these issues by designing an effective model or process and connecting it to the right team for service delivery.
Our business is Unique. We’ve resolved a widespread business problem for small businesses that need technology services. We use the business infrastructure, back-end helpdesk, and technical support stack to deliver and distribute managed service offerings locally to our Philadelphia Businesses.
The key differentiator between us and others is our unique value proposition. Much of our back-end processes rely on our platform-style business model from our parent organization. This enables us (and ensures that we can) offer technical services (many different specialized skill sets) to various businesses in many other areas. Utilizing our core team (Cyber Security Experts and Systems administrators) in combination with an extended service distribution network if you have offices in external locations.
Our internal Tech Team can support day-to-day business IT needs, respond to technical alert monitoring reports and work in alignment with your company and your executive teams to make technology work for your business (in an as-a-service-way). We work within your business needs and on schedule while being under budget. Our internal team is your management team for documentation and IT Service Management.
Our Service Distribution Network is an extended team of specialists. Each of our specialists are onboarded to the same level or standard that a direct employee would have when they undergo a hiring process. We verify their capabilities, and we verify their service availability and geographical coverage areas. We also provide our Service Network individuals with value-added services such as marketing, content writing, and lead generation services. These services help keep our company culture strong throughout our network for both internal and external service providers.
With Philadelphia Tech Support. You can leverage normalized and standard technology services, highly specialized technical skill sets, and access on-demand resources in a way where you have more control. The output is more efficient, budget control and less downtime- all incorporated into your service agreement. You’ll enjoy an additional layer of management and documentation integrated into our service.
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We are Enterprise Grade: Philadelphia Tech Support is an enterprise-level business. We run and operate in the same fashion as any other enterprise-level business. We have internal employees, processes, standard operating procedures, and client satisfaction requirements.
Additional Manpower equates to Specialized Service Offerings: You can trust Philadelphia Tech Support with your Business IT Support needs. We employ a solid team to support small businesses and enterprise-level organizations. We provide specialists in various support categories and complete customer service, and we can accommodate changes in client demands.
An established Business Model: Our business model is unique. Our sophisticated service delivery and pricing models enable our business to maintain operational stability but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented.
Philadelphia Tech Support is a smaller local company but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also in direct contact with several other IT support organizations, such as Pop Quiz Computers, popquizmsp.com, and others.
When evaluated independently, Philadelphia Tech support is a locally run and operated business. However, with our helpdesk and service network, we retain the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-person or two-person tech shops, service delivery for corporate businesses with significant IT Support needs may find a local service provider less than adequate. Philadelphia Tech Support resolves these service delivery limitations with an entire team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, our services offer an advantage for most small businesses. Still, companies with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help, which enables us to develop a long-term relationship with our clients and helps us keep a win-win relationship with them. We help them, and they help us!
We don’t require a monthly service plan for all our services; however, most businesses will require ongoing IT support services. Many small business owners may have an accurate identification regarding the level of need for technology maintenance and proactive services. Sometimes it’s because companies are operating on fragile margins.
Technology and businesses are both complex- in their ways. Using our service, you can leverage our expertise to make your business and technology work well together, turning technology challenges into seamless productivity. The output creates efficiency for your business, increasing productivity and profitability. As a tenant of our IT Management Services, you can capitalize on the gains of effective IT automation in your company.
Our service model and pricing structure allow us to create a happy medium between price and value for our clients. This secret mix enables us to grow our business and support your business technology systems effectively and reliably- while also helping our client organizations to advance.
It was a pleasure to have you guys working with us on our Windows 7 upgrade project
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