Ransomware Attack Remediation
Services

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A Reliable IT Support partner you can Trust

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A Reliable IT Support partner you can Trust

Does Your Business Need Help Overcoming a Ransomware Attack? Let Philadelphia Tech Support Take the Driver's Seat

If you were hit with ransomware, rely on Philadelphia Tech Support for help. Philadelphia Tech Support will navigate you to recovery with our ransomware attack response and remediation service. We can work with executives and management teams, provide documentation and monitor the recovery process as we guide your company to return to normal operations.

As a business grows, data becomes increasingly vital for it. And due to multiple environmental and social events, we have more remote use and more cloud-based infrastructure. Essential data is now more at risk than ever before. When data is the backbone of a business, any system failure, data corruption, cyber attack, or natural disaster can be significant for a business. The result is an increase in cyber attacks. According to recent figures, 70% of companies have suffered a data breach at least once in the past few years.

Due to these growing threats, requirements surrounding strict data interaction and information-use policies are becoming more common. This is done to protect personal and business information from breaches and cyber criminals. Many of these requirements are legal; in other cases, these requirements could be mandated by cyber insurance or other means.

Despite the enhanced regulatory policies and requirements, sometimes businesses may still face ransomware attacks. In many of these attacks, a cyber hijacker has taken full control of a network and usually encrypts the data. The attacker demands a ransom payment in cryptocurrency to release the decryption key (the only chance a business has to get its data back). Philadelphia Tech Support is here to help. Trust our team of cyber security experts to resolve your ransomware issue.

Philadelphia's Ransomware Remediation and Consulting Services Include:

Attack vector identification
Virus identification and sanitation of infected devices
Analysis of local and remote systems involved
Response planning to identify key roles in a response plan
Evaluation of affected systems
Continuous reporting and documentation
Interaction and communication with insurance companies (if required)

Reporting to required agencies (if obligated)
Negotiation with cyber attacker for Cryptocurrency payments
Review of system logs, such as network monitors, firewall, routers, and network control devices
Evaluation of potential ongoing threats to your data
Deep packet traffic inspection analysis
Recommendations on rebuilding your network (if needed)

Perhaps the original threat wasn't very severe, and everything will be back to normal quickly. If the threat is severe, we will restore data from backups and move forward in restoring your business in a fashion that makes sense for the timeframe, costs and budget. In either case, we will maintain effective communication and documentation with regular updates for key team members involved.

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Ransomware Attack Remediation Services Customized to Your Philadelphia Business

We understand that the business environment can quickly become hectic when ransomware attacks happen. Statistics say that many businesses won’t recover from a cyber attack. If the proper procedures are in place, recovery will usually be achievable. In either case, we will work as quickly and efficiently as possible to get your operations back up and running.

All of our cybersecurity services are tailored according to your business needs. If you’re hit with ransomware, we already know this can be an extremely urgent scenario. We will work according to the highest level of urgency in these cases.

After our service removes the ransomware attack, your business will be up and running. We can then roll out a multi-layer cybersecurity solution to protect your data. We will make sure this issue doesn’t happen again.

With Philadelphia Tech Support, You Will Gain the following:

Fast access to a business network that works again
Improved data security after you're backup
Assistance with decrypting encrypted files
Help with insurance-related documentation or interaction
Reduction in security loopholes (reduce the possibility of data loss or future cyber-attacks)
Fixes for unsafe network infrastructure
Loopholes in access management and access control configurations
Adequate and professional documentation to retain information. This is helpful for insurance purposes, your needs, or compliance concerns.
Remediation for open attack vectors in business network security posture

Small Businesses in Philadelphia Have These Key Issues with Local Tech Support Service Providers Specifically Surrounding Ransomware Attack Remediation

Over the years, working in the technical services industry, we've often heard customer dissatisfaction with previous service providers. In our experience, the problem isn't usually with a service provider's technical services; the issue lies in how their business is run.

Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers with this structure cannot deliver managed services effectively. For example, an individual tech consultant cannot respond to multiple cyber attacks simultaneously (even if they are an expert). A tech team would be more appropriate for this type of requirement.

Common Customer Complaints Surrounding IT Services (Including Ransomware Remediation and Consulting)

IT Consultant

Most Of The Time, Local Service Contractor (Computer Guy) Agreements for Cybersecurity Consulting Services Fail for the Following:

Conflicting goals: The service provider's goal is to increase the service hours, and the client's goal is to reduce service hours.
Lack of specialization: Independent technical consultants or "Computer Guys" often lack the specialized expertise required to provide adequate cybersecurity services.
Lack of availability: Businesses need consistent support to maintain a robust network security posture. Independent service providers lack a developed team. The lack of resources will impact the level of service offered.
Scheduling challenges: Since the local service provider needs to run his business by maximizing service hours, he may find it challenging to schedule tasks for non-billable services.

Trusted IT Support Company

Service Agreements with Managed Service Providers for Cyber Security Services (Including Ransomware Remediation Consulting Services) Don't Usually Fail for the Same Reasons:

Effective billing models: Seasoned service providers offer flat-rate services. We don't operate our businesses by charging as many hours as possible. We usually don't require pesky hourly fees. With ransomware attacks, we may require a time and materials agreement, or we can provide a flat-rate resolution- conditional to a managed services agreement.
Effective scheduling and robust service delivery: Since we have a team of seasoned engineers, it's easy to block off a slot on a calendar when needed. You'll also have our team monitoring and managing your network. Our systems will alert us when a traffic or security event occurs on your network. We will take action.
Aligned goals (service provider and client): Our goals align with yours. We will effectively run your security services at one flat rate. If security instances come up, those are billing only according to the pricing in our agreement.
Specialized technicians: Each of our team members have a specific role. Service tickets are distributed to the technician who is best suited for the task. This will resolve your issues quickly and more efficiently than a general-purpose technician.

Is Philadelphia Tech Support the Best Cyber Security Service Provider to Offer Ransomware Remediation Services in Eastern Pennsylvania?

With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best ransomware remediation service provider for your business. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that any businesses rely on us and our services. Collectively, our tech team covers all areas where small to medium-sized companies may depend on their IT partner.

You can trust Philadelphia Tech Support to provide reliable service; we’ll do the job. We are a local branch, part of a larger national service company. Our cybersecurity services always meet compliance regulations and standards when needed. Our partnerships with Microsoft, Google and many other enterprise-level organizations are a testament to our team’s dedication to our service delivery and effectiveness.

All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines, including processes and procedures, here:

https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-61r2.pdf

For a Fast Ransomware Remediation Service Provider, Contact Philadelphia Tech Support

Contact our tech team today. Provide us as many details as you can in the comments section. Or give us a call. We look forward to helping you remediate your ransomware threat. If you need a sample report for your insurance company, please include that in the request.