Managed IT Services are Proactive Technical Services designed to release a Client Organization from the responsibility of maintaining their IT Infrastructure internally. Managed IT services can take a variety of forms, but the underlying goal is the same- to relieve organizations of the need for technical business functions, and remove the need for technology-related in-house teams.

Most Providers offering Managed Services will effectively Manage a variety of different services for the organizations they support.  Some of these services may include Managed-Email-Services, Managed-VOIP-Services or Phone Systems, Managed Cybersecurity Services, and Managed Cloud services to name a few.

www.racecs.com/it-glossary-and-faq/what-are-managed-services

Managed Services Providers (MSP) Are Service Companies who Provide Managed IT Services to their clients. A managed service provider (MSP) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or in a third-party data center. Some of these offerings may include things like help desk services, disaster recovery, managed security services or various cybersecurity services as well as a wide range of cloud computing or cloud-based services.

Source: https://www.gartner.com/en/information-technology/glossary/msp-management-service-provider

MSPs may deliver their own native services in conjunction with other providers’ services (for example, a security MSP providing sys admin on top of a third-party cloud IaaS). Pure-play MSPs focus on one vendor or technology, usually their own core offerings. Many MSPs include services from other types of providers. The term MSP traditionally was applied to infrastructure or device-centric types of services but has expanded to include any continuous, regular management, maintenance and support.

Source: www.racecs.com/it-glossary-and-faq/what-is-a-Managed-it-service-provider-MSP 

Remote Support is any type of computer related support service where an agent connects to a computer remotely, or helps the user from an external location.

Remote support is usually the first step of diagnosing a computer related problem or technical malfunction.  In cases where connectivity can’t be established, a remote support agent will instruct the user to perform several tasks to get a better understanding of exactly what the problem might be.

Remote support findings can reveal a more detail-oriented technical assessment which can be used to identify and pinpoint the next steps of the diagnostic process.  Sometimes this can be followed up with onsite service, but not in all cases.

Philadelphia Tech Support is a local company, but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also affiliated with several other IT Support Organizations, such as pop quiz computers- popquizmsp.com. In terms of size, we have approximately 10 core members.

From a capability point of view, Philadelphia Tech Support retains the service level of a National Service provider- with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any National IT Services firm.

Most IT Service providers have limitations with service delivery capability.  In one-man or two-man tech shops, service delivery for corporate businesses with a large degree of IT Support needs- businesses may find a local service provider less than adequate.  Philadelphia Tech Support Resolves these service delivery limitations with a full team and scalable service offerings.

Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins.  While we don’t provide specific minimums for new clients, we feel that our services wouldn’t provide an advantage for small businesses, and they may not have a value for our services.  We prefer to work with clients we can help.  This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients.  We help them, and they help us!

We don’t always require a monthly service plan for all of our services, however- most businesses do need ongoing support service related to IT.  Many small business owners are not aware of the need for technology maintenance and proactive services.  Sometimes it’s because businesses are operating on very thin margins.  

Technology systems are complex, and businesses are also complex.  We need to utilize as much information in business and technology to create a happy medium between price and value.  This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT.  Additionally, we need to make sure that our clients have the ability to grow and scale their businesses.  This puts our business in a place where we can grow with our clients.