Managed Cyber Security
Service Request

Philadelphia Tech Support has the internal technical capabilities, processes, procedures and service requirements needed to effectively set up a secure business network and keep it secure through effective management.  Our cyber security services cover a wide range of different industries, service types, regulatory challenges and other details- but in the end they are all cybersecurity tasks.  If you’re interested in inquiring regarding a specific cybersecurity project or service, please let us know and we can discuss your project in more detail.

Most IT Service providers have limitations with service delivery capability.  In one-man or two-man tech shops, service delivery for corporate businesses with a large degree of IT Support needs- businesses may find a local service provider less than adequate.  Philadelphia Tech Support Resolves these service delivery limitations with a full team and scalable service offerings.

Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and Enterprise Grade IT Support Services.

Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins.  While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services.  We prefer to work with clients we can help.  This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients.  We help them, and they help us!

We don’t always require a monthly service plan for all of our services, however- most businesses do need ongoing support service related to IT.  Many small business owners are not aware of the need for technology maintenance and proactive services.  Sometimes it’s because businesses are operating on very thin margins.  

When it comes to managed cyber security services, we do require a monthly fee.  This is a proactive service. Technology systems are complex, and businesses are also complex.  We need to utilize as much information in business and technology to create a happy medium between price and value.  This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT.  Additionally, we need to make sure that our clients have the ability to grow and scale their businesses.  This puts our business in a place where we can grow with our clients.

Reactive Support (break-fix) models usually fail for the following reasons:

• The number of hours required can change too rapidly. It can fluctuate from too high for the client one week, and the next week – it might be too low for the service provider.
• Most Break – Fix Tech Shops are smaller shops.  They don’t have the capacity that a more operationally mature organization has.  This can result in scheduling problems and lack of availability to provide support.
• The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
• Business is relying on non-technical staff to manage an outside IT Contractor—these types of relationships fail for a variety of reasons.
• These issues can be resolved with either on-demand support or managed services (both require management).