Testimonials from our Satisfied IT Support Clients

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A Reliable partner you can Trust

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A Reliable partner you can Trust

Is Philadelphia Tech Support The Testimonials from our Satisfied IT Support Clients to offer Enterprise Level Managed IT Services and Technology Consulting services in Philadelphia and throughout Eastern Pennsylvania?

In short, we would love to identify as the best. However; it’s unreasonable to conclude that we are The Best Managed IT Service Provider (MSP) in general- primarily because it’s vague. The number of service providers in the Technology Services marketplace is large. Additionally, the variety of clients and specific client requirements in the marketplace is also large. Each client has specific business requirements and different needs. Some business requirements might seek lower pricing, and others favor the absolute best service provider in the marketplace (for them, price is no factor).

A Trustworthy Computer Support Company
Our Core Values. What you should Expect from your Managed IT Service Provider (MSP).
We always strive to operate based on honest values- and we also strive to operate and grow based on positive feedback and happy clients, the happy clients who continue to use our services. Different clients have different needs, and not every client is a good fit for every service provider. We think we have very reasonable prices for the level of service that we provide, and we always maintain the ability to scale our service offerings according to client demands. Many of our clients are happy with this service, and continue to use our services regularly.

Some executives and business owners are purely profit-driven capitalists (but we are not). In the case of our core values, our board members and principles are not greed-driven. We do like to maintain an operational business, we do enjoy making profit, but profit isn’t our only motive. We also love helping other businesses resolve challenges and we enjoy enabling other businesses to grow.
The Large Number of Service Providers in the Marketplace.
With the number of Managed IT Service Providers (MSP’s) in the industry- it’s hard to say that we are The BEST MSP Company for your Technology Management and Technology Consulting Services or Managed IT Services. We are, however; a reliable, responsible, skilled and technically savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board. This is why many businesses in Eastern Pennsylvania rely on us and use our services.
We’re a Trustworthy Organization. You Should Rely on a Trusted MSP Organization.
You can definitely trust Philadelphia Tech Support to provide a reliable service. We are a local branch, part of a larger national service provider. Our Technology Management Services always meet compliance regulations and standards, as needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to the level of dedication our team has to our service delivery and effectiveness.
Our Tech Team. The Type of Team your Managed IT Services MSP Company should have.
Our Team consists of approximately 10 internal members. Collectively, we have expertise in a wide range of different technology systems and we cover everything IT. We deal with Windows and Linux, as well as several varieties of Unix-based operating systems. Additionally, we have expertise in many cloud-services, and cloud platforms. Collectively, our tech team has certifications including many Microsoft, Google and additional industry-known technical certifications. Our tech team is highly unique, and they work great together.

We may not conclude that we are the best, but we honestly think you’ll be hard-pressed to find the variety of combined experiences and skill-sets (within a team of techs). Especially one which operates at the level of efficiency and effectiveness on par with the output of our internal team. This enables us to provide quality solutions for our clients, just like we see in our clients’ offices today. We invite you to contact us and experience the difference that we bring to the community, by selecting our business to become your Managed Service Provider.
Philadelphia Tech Support
Our Established Company Culture and Environment.
Some companies have technicians. Some tech companies treat their techs like a number on a piece of paper. When we built our team, we went above and beyond this basic approach. All of our team members work well with one-another. This functional team-cooperation has taken years to build and establish. As much as we’re a group of talented computer techs, our team members are not treated as “another brick in the wall” or a computer on a network- they’re human and treated as such. As far as company culture, our tech team is highly unique, AND they actually work great together. Our team members have a lot of complimentary values – they fit together like pieces of a puzzle (and this produces a positive output for the end client which equates to value).

On account of these positive characteristics, we can honestly say that (we do believe) our company-culture is superior to many of our competitors. We know this because we started as a smaller scale business, and we know what it takes to grow from a two person or three person tech-shop into a larger and more operationally mature tech support company. A larger business where each person has specific roles and a more refined business process (like an assembly-line). When you rely on our tech team to deliver your Managed IT Services, we are convinced you’ll see the difference between our organization and the competition. We invite you to explore the value.
Network Services for Businesses
The Total Unique Value our Tech Team Brings To Your Business.
If you give us a chance to show you the difference in value- we’re honestly convinced that you’ll be amazed with the unique output of an effective business model, human talent, in combination with the foundational internal value system we’ve created and established within our internal company and working environment. Our production-oriented workplace mentality (within our working environment) enables our Tech-Team to deliver value to your business.

When you rely on our tech team to deliver your Managed IT Services, we are convinced you’ll see the difference between our organization and the competition. We are convinced you’ll be hard-pressed to find the variety of combined experiences and skill sets within a functional and driven tech-team. A tech team who can create quality technology solutions day-in and day-out, quality technology solutions (like our clients have in their offices). We invite you to contact us and experience the difference that we bring to the community, by selecting our business to become your IT Service Provider.
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Frequently Asked Questions
We are Enterprise Grade: Philadelphia Tech Support is essentially an enterprise-level business. We run and operate in the same fashion as any other enterprise-level business. We have internal employees, processes, standard operating procedures and client satisfaction requirements.

Manpower = Specialized Services: You can trust Philadelphia Tech Support with your enterprise-level IT support because we have the staff to support enterprise-level organizations with the appropriate support, adequate customer service, and flexibility to accommodate change in client demands.

An established Business Model: Our business model is unique. We have a sophisticated service delivery model, pricing models that enable our business to maintain operational stability, but not hurt client organizations. Our internal service dispatch processes and customer satisfaction requirements are detail-oriented..
Philadelphia Tech Support is a smaller local company, but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also affiliated with several other IT support organizations, such as Pop Quiz Computers popquizmsp.com as well as others.

When evaluated independently, Philadelphia Tech support is a smaller operation, but when evaluated from a capability point of view, Philadelphia Tech Support retains the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-man or two-man tech shops, service delivery for corporate businesses with a large degree of IT Support needs may find a local service provider less than adequate. Philadelphia Tech Support resolves these service delivery limitations with a full team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience, and their skill sets encompass every area of small business and enterprise-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help. This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients. We help them, and they help us!
We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.

Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.

In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
Client Testimonials
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Our IT Support Team

Brian Murphy

Customer Leaison

Brian Murphy


Brian Murphy

Help Desk

Richard Race

Chief Executive Officer

Sean Wahl

Customer Leaison

Client Feedback
We’ve remained a loyal customer because they provide consistent, diligent, and excellent service
Rob - Springfield Candy
Race Comouter Services replaced my old camera sustem with a now HO camera sustom
Stephen P. - Detitta C.P.A

It was a pleasure to have you guys working with us on our Windows 7 upgrade project

lan S
Excellent Customer Service and His cost was quite reasonable
Rich T