Philadelphia Tech Support provides expert cyber attack remediation and incident response consulting services throughout Eastern Pennsylvania. With our cyber attack incident response and remediation services, you will return to normal operations (at least a new normal).
If Your Business was Hit With a Cyber-Attack, Here’s How Our Cybersecurity Incident Response Process Service Would Look:
The first step in the cyber-attack remediation process is identifying preliminary information about your business and your information systems and identifying affected systems. This will enable us to create a basic cyber incident response plan. The original method needs to have some flexibility, and the incident response planning may become more of a process itself depending (we may need to make changes to it continuously) on our findings throughout different stages in the incident response steps or procedures. We must determine if your business is entirely operational, partially down, or non-operational.
Additionally, is this due to the cyber incidents in question if it is down?
We will determine if any security incidents have occurred -or verify they have not. Or is this due to something else? If you’re completely down, we will prioritize getting your business up and running first. We will also check your firewall logs for security events and see if our analysts discover anything suspicious.
Depending on the number of offices in your business, we may need to interact with additional office locations. We will need to determine if the security incident has done anything to their computer network, impacted any machines or data, or if it’s specific to one location. Throughout the incident response process, we will continue to gather information throughout all steps and adjust our incident response plans according to our findings.
We will identify key incident response team members – then associate them with incident response roles (if applicable). We will ask questions and gather information regarding your IT environment. This will help us identify the attack vector and proper ways to ensure the process is moving along quickly and adequately.
Later in the process:
We continue with a more detail-oriented approach to our original plan since we will have more information to work with. We create a more detail oriented and formal incident response plan to identify essential incident response procedures moving forward. We will begin to search for the attack vector and identify proper ways to ensure the process moves along correctly. This will also help us determine if a data breach or multiple breaches occurred within this incident. We can then assist in handling the rest of the event if any sensitive data has been compromised, or we can determine that it looks like a breach didn’t occur.
Once the threat is located, we can determine the best course of action and a more-refined plan from that point forward. We can identify a resolution based on its severity level. These services can be performed on a project or on a time and materials basis. Or they can become the first step in a managed cybersecurity services program.
We often recommend rebuilding certain aspects of your network infrastructure or overhauling it after an attack. In almost all cases, we’ll have a good amount of strategic technical advice that can reform the cybersecurity posture and reinforce your cyber resilience to prevent or mitigate cyber threats and stop them before they become a problem. When redesigning or rebuilding the network, we will button up the weaker aspects of your computer network with more bulletproof cybersecurity requirements in place.
After our initial project is complete:
We’ll review our findings and conclude the cyber-attack incident response service, then make adjustments and create an ongoing service agreement based on our recommendations and your business needs.
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All of our cybersecurity services are tailored according to your business needs. We will analyze your data and information used to provide you with practical recommendations. Further, our cybersecurity professionals will help you identify any potential security threats that can harm your data so that an effective plan can be implemented.
After our service removes the cyber attack, your business will be up and running. We can then roll out a multi-layer cybersecurity solution to protect your data. We will make sure this issue doesn’t happen again.
Over the years, working in the technical services industry, we’ve often heard clients’ dissatisfaction with previous service providers. In our experience, the problem isn’t usually with a service provider’s technical capabilities- the issue lies in how their business is run.
Most of the time, one-person or two-person service shops usually fail to comply with the customer service side of the business. Service providers need a more robust team to deliver Managed IT Services effectively. For example, an individual tech consultant cannot respond to multiple cyber attacks simultaneously (even if they are an expert). A tech team would be more appropriate for this type of requirement.
The first identification that a small scale service provider might be a problem would be this: Were you using an independent technical service consultant when your business was hit with a cyber attack? Most of the time, the answer is “yes and no.” Companies only call tech consultants when the business owner or manager thinks they need the service. Operational status has given a false sense of security.
Clients face scheduling challenges with independent service providers.
Many clients have faced issues with pesky hourly fees. Independent contractors may charge you their reasonable hourly rate. However, their living depends on their service hours. So, their goal is always to bill you as much as possible.
Local independent service providers may lack specialized expertise.
With the number of cybersecurity service providers in the industry, it’s hard to say that we are the best cyber incident response service provider for your cyber attack consulting services. We are, however, a reliable, responsible, skilled and technically-savvy group of professionals, and we can get the job done. We focus on delivering an effective service by offering a unique total value proposition across the board so that many businesses rely on us and our services. Our tech team collectively covers all areas where small to medium-sized companies rely on their IT partner.
You can always trust Philadelphia Tech Support to provide a reliable service. We are a local branch, part of a national service provider. Our cybersecurity services always meet compliance regulations and standards when needed. Our partnerships with Microsoft, Google and many other enterprise level organizations are a testament to our team’s dedication to our service delivery and effectiveness.
All of our incident response processes follow guidelines as identified by NIST. This enables your organization to understand that we are dealing with this incident properly. You can find more specific information related to the handling guidelines, including processes and procedures, here:
Contact our tech team today. Please provide us with as many details as possible in the comments section. Or give us a call. We look forward to helping you remediate your cyber threat. If you need a sample insurance report, you can also include that in the request.
Philadelphia Tech Support has the internal technical capabilities, processes, procedures, and service requirements to set up a secure business network effectively. Our cyber security services cover various industries, service types, regulatory challenges, and other details – but they are all cybersecurity tasks. If you’re interested in a specific cybersecurity project or service, please let us know, and we can discuss your project in more detail.
Philadelphia Tech Support is a smaller local company but directly attached to the parent company Race Computer Services racecs.com. Philadelphia Tech Support is also in direct contact with several other IT support organizations, such as Pop Quiz Computers, popquizmsp.com, and others.
We retain the service level of a national service provider with a dedicated service desk, dispatching capabilities, extensive onsite support, and customer support services on par with any national IT services firm.
Most IT service providers have limitations with service delivery capability. In one-person or two-person tech shops, service delivery for corporate businesses with significant IT Support needs may find a local service provider less than adequate. Philadelphia Tech Support resolves these service delivery limitations with an entire team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience. Combined, we have the skills to provide service in every area any small business or enterprise must rely on for professional-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, our services offer an advantage for most small businesses. Still, companies with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help, which enables us to develop a long-term relationship with our clients and helps us keep a win-win relationship with them. We help them, and they help us!
We don’t require a monthly service plan for all our services; however, most businesses will require ongoing IT support services. Many small business owners may have an accurate identification regarding the level of need for technology maintenance and proactive services. Sometimes it’s because companies are operating on fragile margins.
Technology and businesses are both complex- in their ways. Using our service, you can leverage our expertise to make your business and technology work well together, turning technology challenges into seamless productivity. The output creates efficiency for your business, increasing productivity and profitability. As a tenant of our IT Management Services, you can capitalize on the gains of effective IT automation in your company.
Our service model and pricing structure allow us to create a happy medium between price and value for our clients. This secret mix enables us to grow our business and support your business technology systems effectively and reliably- while also helping our client organizations to advance.