Cloud Based VOIP Phone Services

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Philadelphia Tech Support Provides Cloud Based Phone Systems Across Philadelphia County and Eastern Pennsylvania

Philadelphia Tech Support provides a responsive and value-driven business communications platform to small and medium-sized businesses in the Philadelphia area and much of southern Pennsylvania. For many years, companies in the region have relied on Philadelphia Tech Support to supply them with a trusted unified communications system.

A cloud-based VoIP (Voice over Internet Protocol) phone system enables a business to provide a phone line to each user without much of the costly infrastructure cabling that a traditional phone system might require. The only requirement is an existing internet connection! A VoIP business phone system can provide phone services with necessary features like unlimited calling, call forwarding, automatic call recording and voicemail messages. Get the convenience of a publicly switched telephone network with the advanced features of a cloud based phone service as your following business communication tool.

We can help you select the best cloud phone system using VoIP technology to increase your business productivity and achieve your budget goals. Our affordable services provide many benefits to growing businesses across various industries. See what IT solution our cloud phone system pros can implement today to keep your business phone system running smoothly.

With Cloud Based Phone System Integration and Support Combined with a Managed Services Package from Philadelphia Tech Support Your Organization Can Gain the following:

A cloud phone system with advanced features like auto attendant, video conferencing, optional call recording for inbound and outbound calls and instant messaging that aren't possible with traditional phone systems
Integration with other systems like call center software and Google Workspace for contact sharing
Support for desk phones, softphone, and mobile phone forwarding configurations so your users can work customize the way they work
A cloud-based virtual phone system can eliminate much of the onsite equipment needed.
Manage business phone numbers with easy reassignment to new locations.
Improve company communication channels through a VoIP phone system and enjoy management tools that improve troubleshooting and ensure maximum uptime.

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Cloud Phone Systems Tailored to Your Business Communication Environment

We are determined to ensure each client gains as much value as possible from our service and support. Trust and rely on our tech team of US-based experts. Leave your technology frustrations with us, and we’ll care for implementing and managing your cloud based phone services while you focus on business success.

While some managed services providers try to sell you everything in their “technical stack”, – we don’t. We enable our clients to run their IT comfortably. We can provide a hand-off consulting service or actively manage your VoIP cloud phone system for your organization. Our business goals are to meet your business needs.

Cloud Phone System Support from Philadelphia Tech Support will Resolve the Following Challenges:

Large service hour charges from freelance IT consultants
Downtime from employees with technical problems
Employees will only need to spend less time on technical functions related to the programming and configuration of phone systems.
Easy access to features like VoIP softphone apps, screen sharing and team messaging all keep your business communicating
Peace of mind that your company is meeting compliance standards

Small Businesses Have Key Issues with IT Service Providers Offering VoIP Phone Support

Over the years of providing managed IT and network support services for various clients, we've heard several complaints about previous providers. In many instances, it's not the fault of the service providers in question. Often, client dissatisfaction is just due to the nature of one-person service shops or two-person tech support companies. Companies with this structure can only deliver and scale an operationally mature service model if they have only a few clients.

Two of the most common issues are reliability and pricing:

In the case of independent IT contractors, many of these technicians take on as much work as possible. They may not have a specialized technical category of focus; they become jack-of-all-tech-trades and a master of none. It may take significantly longer to fix the same type of issue a specialized technician would have fixed in one hour.

VS

IT Consultant

Local Service Contractor (Computer Guy) Arrangements for VoIP Phone Systems Support Usually Fail

They need consistent service hours. Since small businesses have service requirement fluctuations, your support needs may sometimes exceed service providers' capabilities (for one-person shops). In other cases, your needs will need higher to guarantee their continued interest.
If they are providing (or attempting to provide) managed IT services, they will need to be able to handle the workload effectively. Managed services require a business of full-time employees for effective service delivery.
Scheduling can be inadequate or poor, creating a lack of reliability.
The goals of the service provider and the client are conflicting (the service provider needs more hours; the client wants to reduce hours continuously).
Lack of specialization: The computer guy needs to focus more on VoIP phone services and is unfamiliar with cloud phone system setups. Since he services many customers, he provides only general tech support across various issues.

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Managed Services Agreements Which Include Cloud-Based Unified Communications Solutions Don't Usually Fail for the Same Reasons

The service hours are not billed separately (no pesky hourly fees).
Scheduling with a managed services provider (MSP) is solid because they have the staff needed to make your business goals a top priority.
The purpose of the MSP and the goals of the client align. The MSP gets paid for running the system properly, and if it breaks down, the service is the responsibility of the MSP at no extra charge.
Cybersecurity concerns are integrated into every VoIP solution when using managed it services from Philadelphia Tech Support.
Specialization: Since MSP businesses have multiple employees, it's easier for an MSP business to send a support specialist who is more well-versed in issues like server support or systems maintenance you need. This will save you time, and it might even save you money in billable hours a jack-of-all-trades IT tech would have otherwise charged you.

Is Philadelphia Tech Support the Cloud Phone System Service Provider for Your Business Phone Service and Support Needs?

With so many business phone service providers and managed IT service providers in the market offering cloud phone systems, it’s hard to say that we are The Best Cloud Phone System Service Provider for your unified communications needs. However, we always strive to be a competitive, top-tier service provider by offering a unique total value proposition. Because of this, many businesses rely on our services.

Additionally, we are a local branch associated with a more prominent, trusted, nationally recognized IT and cybersecurity service provider. Our technical services follow industry guidelines, and we will meet mandated compliance regulations as needed. All aspects of your small business are considered to provide a truly customized solution. Our partnerships with Microsoft and Google enable us to effectively offer email and Office support and express our determination to provide the best-in-class business phone service and support your company deserves.

When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to a medium-sized business may rely on a partner for VoIP software and services.

If You're Ready for a Reliable Cloud Phone System Solution, Partner with Our Tech Team!

Contact us today. Tell us more about your business and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details, we can explain how our VoIP services can benefit your organization in selecting one of the best cloud phone systems or managing an existing one.

Feel free to reach out by filling out the contact form. We’ll be able to supply you with cloud phone system pricing in a timely fashion.