Outsourced Tech Support

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Philadelphia Tech Support Provides Outsourced Tech Support Services for Small Businesses in Philadelphia and Across Eastern Pennsylvania

Philadelphia Tech Support provides responsive technical support to small businesses in the Philadelphia area as well as much of Eastern Pennsylvania. Businesses in the region have relied on Philadelphia Tech Support to supply them with reliable and trusted IT solutions for many years.

We can create an IT environment and infrastructure for your small business that will leverage technology to meet your unique business needs. We can help you select the services you need that will increase your business productivity and achieve your budget goals. Our affordable services provide many benefits to growing businesses across a range of industries. See what IT solution our tech professionals can implement for you today to keep your business running smoothly.

With Technical Support Outsourcing from Philadelphia Tech Support, Combined with a Managed Services Package, Your Organization Can Gain:

Proactive network security monitoring
On site and remote help desk services
IT project management solutions
Cyber security solutions to protect sensitive data
Regulatory compliance checks
Disaster recovery and planning
Cloud solutions implementation and migration
Data management services
Software, hardware and network infrastructure recommendations and assistance

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Outsourcing Technical Support with Service Tailored to Your Business

We are determined to make sure clients gain as much value as they can from our service and support. When outsourcing your IT services, you can trust and rely on our educated tech team of certified experts. Leave your technology frustrations with us, and we’ll care for the onsite technical services that small to medium-sized businesses need.

While some managed services IT vendors try to sell you everything in their “technical stack” – we don’t. We enable our clients to run their IT in a way they feel comfortable with. We can provide a hands-off consulting service or actively manage an IT department of professionals for your company. Our business goals are to meet your business needs with the appropriate tools and resources to get the job done.

Technical Support Services with Philadelphia Tech Support will Resolve the Following Challenges:

Large service hour charges from freelance IT consultants
Down time from employees with technical problems
First response tech services delivered in a cost-effective manner
Control cyber security risk with knowledgeable IT experts
Peace of mind that your company is meeting compliance standards

Small Businesses Have These Key Issues with IT Support Providers

Over the years of providing on-site technical services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model - unless they have only a few clients.

Two of the most common issues are reliability and pricing:

Reliability: It is important to find a service provider that you can rely on and to build a relationship over time. With an onsite technical service plan, you can expect repeated visits to your business, so a well-rounded working relationship makes sense.
Pricing: Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many as possible.

Two of the most common issues are pricing, and reliability:

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

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IT Consultant

Local Service Contractor (Computer Guy) Arrangements for Outsourced Technical Support Usually Fail

They need consistent service hours. Since small businesses have service requirement fluctuations, your support needs may exceed service providers’ capabilities (for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.
If they are providing (or attempting to provide) managed IT services, they won’t be able to effectively manage the workload. Managed services requires a business of full-time employees for effective service delivery.
Scheduling can be inadequate, or poor, creating a lack of reliability.
The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
Customers may rely on non-technical staff to manage an IT contractor and these types of relationships fail for a variety of reasons.
Lack of specialization: In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus; they become a jack-of-all-tech-trades and a master of none. The result is that it may take significantly longer to fix the same type of issue a specialized technician would have fixed in one hour.

Trusted IT Support Company

Managed Services Agreements Which Include Outsourced Technical Support Don’t Usually Fail for the Same Reasons

The service hours are not billed separately (no pesky hourly fees).
Scheduling with a managed services provider (MSP) is solid because they have the staff needed to make your business goals a top priority.
The goals of the MSP and the goals of the client align. The MSP gets paid for running the system properly, and if it breaks down the service is a responsibility of the MSP at no extra charge.
Cyber security concerns are integrated into the solution.
Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the server support or systems maintenance you really need. This will save you time and it might even save you money in billable hours a jack-of-all-trades IT tech would have otherwise charged you.

Is Philadelphia Tech Support the Best Service Provider for Your Tech Support Needs?

With so many tech services and managed IT service providers in the market offering outsourced technical support solutions, it’s hard to say that we are The Best IT Service Provider for your IT needs. However, we always strive to be a competitive, top-tier service provider by offering a unique total value proposition across the board and because of this many businesses rely on our services.

Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations as needed. All aspects of your small business are considered to provide a truly customized solution. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively and speak to our determination to provide the best-in-class service your company deserves.

When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium-sized business may rely on a partner for tech services.

If you’re ready for a Managed Service, partner with our Tech Team:

Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.