Remote Support Services

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A Reliable IT Support partner you can Trust

Looking For Something Else? Search Here

A Reliable IT Support partner you can Trust

Philadelphia Tech Support Provides a Remote Technical Support
For Small Businesses Across Eastern Pennsylvania

Philadelphia Tech Support is here to take the tech management off your plate. We will make it easy for your businesses to factor out the technology frustrations for your business IT needs. As a remote support service provider, we can offer your business unlimited tech support at one low rate rate.

Client organizations in Philadelphia and throughout southern Pennsylvania have utilized our tech team for many years, and because of our reputation, most of them will use our services for years to come. This is a testament to the process, quality, customer experience, support level and overall client experience that our services offer. Rely on the technical expertise of our tech team and their ability to solve any IT issue using the latest in remote support tools and methods.

With Remote Technical Support Services From Philadelphia Tech Support You Will Gain:

Unlimited support (during business hours): Within most of our remote support plans, clients enjoy access to an unlimited number of remote support hours, as long as they are within business hours.
Affordable prices: Remote technical support is usually considered to be cheaper than onsite support. This is for a number of reasons. With our service, remote support is definitely one of our more budget-friendly services for small or large businesses.
Experienced technicians: Our team is experienced. When you're dealing with technical issues, you want to be sure that you're working with someone who knows what they're doing. Our remote tech support with experienced technicians can help you resolve your issue quickly and efficiently. Our process enables our call operator to establish the best tech for your service issue, assign that tech to your support ticket and carry out the next steps to diagnose and solve your IT issues.
Remote access tools: Our techs are familiar with the gamut of end user systems including Windows, Mac, Linux, Chrome OS and Android devices. We can provide immediate support for virus removal, one time fixes, computer tune ups and more.
Support for remote workers: One of the most convenient features for remote tech support services is that you can use this service to help employees in the office, or employees working from a remote location.

Looking For Fast Support?

Remote Technical Support Is A Cost-Effective, Smooth And Simple Pathway For Businesses To Factor Out Burdensome IT Challenges For Your Philadelphia Business

Remote IT support can act as the first step in the technical diagnostic process. Remote support services are also far less costly than onsite support. If you’re a small business owner, remote assistance can provide the best value to resolve issues with your devices and systems. If needed, additional a la carte services like data recovery and repair service can be employed to get your systems back up and running smoothly.

As an additional benefit, remote IT support can be a huge help when you’re dealing with multiple offices or remote employees. These users can connect via VPN or maybe they’re just working from the cloud. Sometimes users working from home may need technical help. In the case of remote work staff, we can integrate remote services into a managed services plan, or possibly even offer remote services as a stand alone service offering. Philadelphia Tech Support provides help for all of your remote users, in all use-cases. Enjoy the features and benefits of a remote team that can help with all tech challenges.

Depending On Your Specific Plan, You Can Gain:

Proactive monitoring agents for each desktop, laptop, and server
Antivirus software for all PC units and Mac units to facilitate malware removal
A managed security firewall with reporting, reviews and a VPN if required
A cloud-based data backup system (compliant with HIPAA/PCI requirements) for easy recovery
Remote support software on each PC
Rapid response helpdesk and ticket management that provides the detailed overview of the entire support process from open to close
Service-level agreements (SLAs) based on your specific requirement

Small Businesses Have These Key Issues With IT Service Providers, Specifically Regarding Remote Support Services And Remote Management Services

Over the years of providing managed IT services and network support services for a variety of different clients, we've heard several complaints about previous providers. In many instances, it’s not the fault of the service providers in question. Oftentimes, the client dissatisfaction is just due to the nature of one-man service shops or two-person tech support companies. Companies with this type of structure can’t deliver and scale an operationally mature service model unless-they have only several clients.

Two Of The Most Common Issues Are Reliability And Pricing

Reliability: It is very important to find a service provider that you can rely on, to build a relationship over time. This service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs.
Pricing: Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many hours as possible.

Two of the most common issues are pricing, and reliability:

In the case of Independent IT Contractors- many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades Master of None. The result is- it may take significantly longer to fix the same type of issue a Specialized Technician would have fixed in 1 hour.

VS

IT Consultant

Local Service Contractor (Computer Guy) Arrangements For Remote Support Services Usually Fail For The Following

They need consistent service hours. Since IT departments have service requirement fluctuations, and your support needs may exceed service providers’ capabilities (for one-man shops) in certain cases. In other cases, your needs will be too low to guarantee their continued interest.
If they are providing (or attempting to provide) IT management services, they won’t be able to effectively manage the workload. Managed services require a business of full time employees for effective service delivery.
Scheduling can be inadequate, or poor, creating a lack of reliability.
The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
Business clients may rely on non-technical staff to manage an IT contractor - these types of relationships fail for a variety of reasons.
Lack of specialization: The "computer guy" doesn’t really focus that much on remote services. Since he services so many customers, he provides general tech support across a variety of issues. They may not have a specialized technical category of focus, they become a jack-of-all-tech-trades and a master of none. The result is that it may take significantly longer to fix the same type of issue that a specialized technician would.

Trusted IT Support Company

Managed Services Agreements Which Include Remote Support Don’t Usually Fail The Same Reasons

The service hours are not billed separately (no pesky hourly fees).
Scheduling with a managed service provider (MSP) is solid because they have the staff needed to address your tech issues.
The goal of the MSP and the goals of the client align.
Cyber security concerns are integrated into the solution.
Specialization: Since MSP businesses have multiple employees, it’s easier for an MSP business to send a support specialist who is more well-versed in issues like the remote tech support service you really need. This will save you time, and it might even save you money in billable hours a jack-of-all-trades IT tech would have otherwise charged you.

Is Philadelphia Tech Support The Best Service Provider For Your Remote IT Services?

With so many tech services and managed IT service providers in the market offering online tech support services, it’s hard to say that we are “The Best Service Provider” for your IT needs. We always strive to be a competitive, top tier service provider by offering a unique total value proposition across the board- and because of this, many businesses rely on our services.

Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively.

When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where small to medium sized businesses may rely on a partner for remote cybersecurity and tech support services.

If you’re ready for a Managed Service, partner with our Tech Team:

Are you ready to take your IT support to the next level?

Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our Managed IT Services can benefit your business.

Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.