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Philadelphia Tech Support is here to take the tech management off your plate. We will make it easy for your businesses to factor out the technology frustrations for your business IT needs. With remote support services, you will receive unlimited tech support at one low rate rate.
Client organizations in Philadelphia and throughout Eastern Pennsylvania have utilized our tech team for many years, and because of our reputation, most of them will use our services for years to come. This is a testament to the process, quality, customer experience, support level and overall client experience that our services offer. Rely on the technical expertise of our tech team and their ability to solve any IT issue
Remote Tech Support can act as the first step in the technical diagnostic process. Remote support is also far less costlier than onsite support. For these reasons- remote support is truly the starting point for most IT diagnostic processes. If you’re a small business owner, remote support is usually the starting point for most of our other IT support programs.
As an additional benefit, remote IT support can be a huge help when you’re dealing with multiple offices or remote workers. These users can connect via VPN or maybe they’re just working from the cloud. Sometimes users working from home may need technical help. In the case of remote work staff, we can integrate remote services into a managed services plan, or possibly even offer remote services as a stand alone service offering. Philadelphia Tech Support provides help for all of your remote users, in all use-cases. Enjoy the features and benefits of a remote team that can help in all tech challenges.
Reliability. It is very important to find a service provider that you can rely on, to build a relationship over time. Reason being -this service provider may need to perform additional services later. The lower price services will usually show to be less-than-reliable for long term needs.
Pricing. Many clients have complained about pesky hourly fees. Such as the computer consultant who will try to spend that extra 15-30 minutes onsite, just to charge an extra fee. Independent Contractors may charge reasonable hourly rates in some cases. When they rely on service-hours to make a living, their goal is to bill as many hours as possible.
In the case of independent IT contractors, many of these technicians take as much work as they can possibly get. They may not have a specialized technical category of focus, they become a Jack-of-All-Tech-Trades and a Master of None. The result is- it may take significantly longer to fix the same type of issue that a specialized technician would.
With so many tech services and managed IT service providers in the market offering remote IT services, it’s hard to say that we are “The Best Service Provider” for your IT needs. We always strive to be a competitive, top tier service provider by offering a unique total value proposition across the board- and because of this, many businesses rely on our services.
Additionally, we are a local branch, associated with a larger, trusted, and nationally recognized IT service and cybersecurity service provider. Our technical services follow industry-guidelines, and we will meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered. Our partnerships with Microsoft and Google enable us to offer email support and Office support effectively.
When you evaluate cost, response time, reliability, knowledge across the board, efficiency and effectiveness, you will see that we are priced very competitively. Collectively, our tech team covers all areas where a small to medium sized business may rely on a partner for cybersecurity services.
Contact us today. Tell us more about your business, and what you’re looking for. We would appreciate the opportunity to learn more about your business. Based on your details- we can explain to you how our RemoteIT Services can benefit your business. Feel free to reach out by filling out the contact form. We’ll be able to supply you with pricing in a timely fashion.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Proactive Monitoring agents for each Desktop/Laptop and Server.
Philadelphia Tech Support has the internal technical capabilities, processes, procedures and service requirements needed to effectively set-up a secure business network. Our cyber security services cover a wide range of different industries, service types, regulatory challenges and other details – but in the end they are all cybersecurity tasks. If you’re interested in inquiring regarding a specific cybersecurity project or service, please let us know and we can discuss your project in more detail.
Most IT service providers have limitations with service delivery capability. In one-man or two-man tech shops, businesses may find a local service provider less than adequate if corporate businesses have a large degree of IT support needs. Philadelphia Tech Support resolves these service delivery limitations with a full team and scalable service offerings.
Our tech team collectively has more than 150 years of combined experience. Combined, we have the skills to provide service in every area any small business or enterprise business must rely on for professional-grade IT support services.
Philadelphia Tech Support typically supports client businesses generating 2 million dollars per year or more in revenue, with respectable profit margins. While we don’t provide specific minimums for new clients, we feel that our services would provide an advantage for most small businesses, but businesses with 2 million in revenue or more may experience an additional value for our services. We prefer to work with clients we can help. This enables us to develop a long term relationship with our clients, and it helps us keep a win-win relationship with our clients. We help them, and they help us!
We don’t always require a monthly service plan for all of our services, however, most businesses do need ongoing support service related to IT. Many small business owners are not aware of the need for technology maintenance and proactive services. Sometimes it’s because businesses are operating on very thin margins.
Technology systems are complex, and businesses are also complex. We need to utilize as much information in business and technology to create a happy medium between price and value. This is the secret mix that enables us to grow our business, AND support your business effectively and reliably.
In order for us to develop enough revenue to support our business and grow our business, we do need clients who value IT. Additionally, we need to make sure that our clients have the ability to grow and scale their businesses. This puts our business in a place where we can grow with our clients.
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